We design our service offering to meet our customer’s needs and insure customer satisfaction. We are so confident our service will meet your requirements that we waive any removal penalty within the first 12 months.
Our facility is fully alarmed, has state-of-the-art Early Suppression Fast Response (ESFR) zoned sprinkler system, and security monitors. Our building sits back from the street, is unmarked, and has a gated loading area, with exterior security cameras and is monitored 24 hours per day.
We will assign your company a customer service person to handle your account. This individual’s primary responsibility is to make sure you get quality service. Our customer service people are accessible and committed. We also guarantee our service. If you are dissatisfied with our performance we will deliver your records/data to you free of charge.
No. If you choose to have United Documents Storage maintain control of your records in our records database, we will update you continually on the status of your inventory. You choose the level of detail you require. If you choose to control your records database through your own PC, you have all the information at your finger tips. We also have the information backed-up in our computer network system which is backed up daily.
No. For efficiency purposes we put your data in the first available empty space. Our bar code inventory system insures that your information is specifically located. This also provides you with an additional level of security as your data is not stored in one area exclusively.
Yes. Our records software, from O’Neil Software, is the best in the industry and is continually updated to maintain that position. Our Scan on Demand, document imaging, and disaster recovery services are periodically reviewed to incorporate new ideas.
United Records Management furnishes a 3-part label. You enter the pertinent information on the data sheet; one remains with you, and the other is sent to us for data processing. Detach the bar coded label and place it on the box. Call us for a pick-up, and we will take care of the rest.
Same day delivery service is available for items requested before 12:00 p.m. at your regular rate. Requests made after 12:00 p.m. will be delivered the morning of the next business day. In addition, we can set specific times for your delivery schedule, i.e. weekly, monthly or quarterly. United Document Storage also offers ASAP delivery. (Within 3 hours of request).
For security purposes, we require all of our customers to sign a designation form that lists only those persons you authorize to ask for your records. No one else will be allowed access to your files. United Records Management guarantees confidentiality.
You can request an inventory printout when you send new boxes. In addition, we can provide you with a listing of your complete inventory. If you have connectivity to United Records Management via your computer to RSWeb you can access your inventory via our web-site. In addition, all boxes are barcoded for ease in identification and retrieval.
We send destruction notices per request and require our clients to sign off on a Destruction Authorization Form prior to any records being destroyed. Once the records are destroyed United Document Storage’s Operations Manager certifies the destruction, signs the Destruction Authorization Form and the original is returned to the client for their records.
It’s the law. You cannot just throw confidential documents away. Breaking the law could jeopardize your company’s future. Shredding your sensitive documents helps ensure that sensitive information does not end up in a competitor’s hands. Click here to find out more about Secure Document Destruction.
Our processing capabilities reach up to 3,000 pounds per hour and our automatic feeding and dumping features ensure 100% confidentiality. Unlike hand-fed mechanisms, your documents remain unseen by our document shredding technician. An onboard monitoring system further ensures that all your sensitive information is indeed destroyed on-site with our advanced proprietary cross-cut system.
Our trucks feature enclosed automated equipment where all shredding takes place on board, never requiring hand feeding. This allows for hands off document destruction on-site, ensuring complete confidentiality and compliance with government regulations. We are one of the document destruction companies in Southern California to use this state-of-the-art technology. Our technicians never see your documents or worry about documents being blown
As partners, both you and URM are left feeling comfortable and secure knowing we’ve upheld the law and your documents are completely destroyed … with virtually no difference in price. With off-site shredding, there’s always the possibility of a breach in security. Documents that are shredded off-site are first hand-sorted by color and purity. Clean white paper is more valuable than colored paper. This may mean an extended discount price but it’s not worth the loss of complete confidentiality. There have also been known instances where trucks transporting documents have gotten into accidents and the documents they were carrying were scattered along freeways and/or city streets. This is a risk most are not willing to take.
If you total the cost of in-house labor for shredding all your sensitive information you will likely discover that URM can do it for less. You will save money and won’t have to worry about whether your materials are properly destroyed.
At United Records Management, we are a privately owned, client focused company with bonded personnel. We are also members of Professional Records & Information Services Management (PRISM) and the Association for Information Management Professionals (ARMA). Working with a member of professional associations guarantees that you have an industry leader, someone who sets high standards, on your team.
Less Paper, More Content
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United Records Management, Inc.
Find out why we are the leader in the information management industry.